News - Australian Achiever Awards 2012 - Tu Group 90.57% For Customer Satisfaction | Tu Projects
Following Judging of our entry for the 2012 Australian Achiever Awards for Queensland's Building & Construction Service category, we achieved a score of 90.57% for our customer relations and service! This is an excellent result and shows that our customer service approach is one of the highest standard.
Our customer references provided feedback on our areas of strength, these are: Communication, Quality in Tendering & Delivery
Below are some comments we received from our clients:
"Tu Projects are professional and well organised, with a strong focus on customer service - what they say, they deliver. They are also easy to communicate with and have demonstrated that they have our bst interests at heart from a commercial view. What we have with them is a collaborative approach so they understand our environment."
"Although every site poses different challenges, the way in which our company and Tu Projects debrief together, ensures that every new build runs more smoothly than the last. Their staff are very friendly and professional. We are very pleased with their communication and their customer focus is very good too. Their customer service ensures that we will remain a long-standing customer of theirs."
"Being a franchise operation we have over 300 different personalities so our key objective is to establish excellent lines of ommunication. I find Tu Project's communication with our partners is well established. I also find the people I deal with at Tu Projects are very professional and friendly with very good customer service plus they offer a 100% turnkey operation."
"Congratulations on this superb piece of recognition. You can be Justifiably proud of this achievment and I echo the responses of the above reports" - David Swain - Design & Construction Manager - Pizza Hut